Case Study: How Monkey Doo Improved Community Safety with VoicePatrol
March 6, 2025
In multiplayer gaming, toxic voice chat can quickly erode the sense of community that keeps players engaged. Monkey Doo, a leading VR multiplayer game, faced growing challenges from severe toxic behavior in voice chat. Players were churning, complaints were piling up, and the game’s community reputation was at risk.
To address these issues, the Monkey Doo development team partnered with VoicePatrol to implement real-time voice protection. The results were transformative: safer interactions, happier players, and measurable improvements in retention and engagement.
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As Monkey Doo’s popularity grew, so did its challenges in managing player interactions, particularly in voice chat. Toxic behavior created several issues:
Existing moderation tools couldn’t tackle these challenges effectively. They were either too expensive, too slow, or incapable of addressing severe incidents in real time.
On Day-to-Day Management:
“Before VoicePatrol, our support team spent hours addressing player reports about voice chat. Now, with real-time detection and targeted actions, those requests have dropped significantly, freeing us to focus on improving the game.”
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To regain control over their voice chat environment, Monkey Doo integrated VoicePatrol’s real-time voice protection tool.
A Quick, Seamless Setup:
The integration process was completed in under 4 minutes, allowing the development team to get started immediately. Tailored filters were configured to address community-specific needs, including ignoring benign phrases like “black monkey,” to avoid unnecessary interventions.
Insights-First Monitoring Phase:
Monkey Doo began by running VoicePatrol in passive mode to analyze toxic behavior trends. This approach provided valuable insights into problem areas, enabling the team to refine filters and develop a targeted action plan.
On the Setup and Use:
“The setup process was seamless — it took less than 4 minutes to get started. The data insights we receive have been invaluable in understanding and addressing recurring problems, making our moderation efforts far more effective.”
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Toxicity Reduction:
From July to November 2024, Monkey Doo achieved a remarkable decline in toxic incidents:
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On Results Over Time:
“Since using VoicePatrol, we’ve seen a steady decline in severe incidents, and repeat offenders are being dealt with more efficiently. It’s been a game-changer for managing our growing player base without adding strain to our team.”
Targeting Repeat Offenders:
VoicePatrol identified repeat offenders who contributed disproportionately to toxic behavior. For example, one device ID was flagged repeatedly, leading to 138 targeted actions in November alone, effectively neutralizing a key source of disruption.
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VoicePatrol’s impact extended beyond moderation — it also influenced player retention and loyalty.
Retention Trends:
Player Loyalty:
Safer environments encouraged players to return, with 60.17% more resurrected users in October compared to the previous month.
On Player Satisfaction:
“Our community has become a more positive space since implementing VoicePatrol. Players are staying longer and engaging more, and the feedback we’ve received highlights how much they value having a safer environment to play in.”
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The Monkey Doo development team emphasized the direct benefits of implementing VoicePatrol:
On Community Impact:
“VoicePatrol has made a noticeable difference in how we manage voice chat interactions. It doesn’t overwhelm us with unnecessary alerts, focusing only on the most severe issues. Our players feel safer, and we’ve seen fewer complaints about toxic behavior.”
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Monkey Doo’s experience illustrates the importance of proactive voice protection in multiplayer gaming:
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VoicePatrol’s real-time voice protection offers fast, affordable, and effective solutions to combat toxic behavior in multiplayer gaming.
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