Why We Built VoicePatrol: An Open Letter from the Dev Team

Dear Community,

We built VoicePatrol to help the developers of our favorite multiplayer games get rid of the toxic ‘douchebags’ in voice chat who are ruining our little free time and threatening the safety of our children.

These harassers and groomers are not only a turn-off for adult players and a mental/physical threat to kids; they mess with the unimaginable efforts of talented game developers to financially survive and thrive in this industry.

It’s a simple causal relationship:

⬆️ Toxicity → ⬇️ Retention = ⬇️ Revenue

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We are not here to moderate free speech nor are we here to prevent every gamer’s feelings from getting slightly hurt. We are catching and automatically acting only on the most severe harassment incidents or illegal activities conducted via online voice chat.

VoicePatrol was designed by exploiting 4 technical gaps in the market:

1. Simplicity. We needed a solution that was quick and easy to set up. For many dev teams, time and technical resources are tight, so we made it possible to integrate VoicePatrol with just 4 minutes of backend work.
2. Speed. Through trial and error, we understood that a tool like this must stop severe incidents within 30 seconds from their start time. Anything longer, and other players are more likely to churn.
3. Affordability. High processing costs force studios to limit the number of voice-chat-hours processed, leading to missed incidents.
4. Privacy. With stricter upcoming regulations, VoicePatrol ensures full compliance with privacy standards like GDPR and CCPA. In addition, to protect our customers and their communities in case of a breach, we store only toxicity data and instantly discard everything else, including logs, ensuring even we can’t access gamers’ private conversations.

At the time of writing this, we’ve been in business for 6 months. Based on the data acquired so far, our targets for customer success are:

After the first 2 weeks of using VoicePatrol, a game should see a decrease of 55% in toxic incidents. After that a steady 5% week-over-week decrease on average.

An 11% increase in revenue after the first quarter. This comes from previously-missed revenue due to toxicity.

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Building a safer internet is not complex or costly anymore. VoicePatrol is a practical partner for any platform — whether indie game developers or major social networks — that wants to uphold free speech while understanding that neutralizing the most toxic, dangerous users within 30 seconds boosts both safety and revenue.

Plug in VoicePatrol in under 4 minutes and assess how high (or hopefully low) severe toxicity is in your community.

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Stay safe,
Matei Andrei, Catalin Casuneanu, Charles Sperbeck, Mark Minehan